In any case, I brought the bike to a Specialized authorized bike shop to have it checked, and they said the frame was defective. Couple days later, the bike shop called me and told me that Specialized want to inspect the frame again, before they can decide whether to warranty it or not. I waited for almost THREE weeks, and finally talked to a guy from Specialized directly. According to him, the claim was DENIED because Specialized believes the frame's damage was caused by a crash. I told them that's not true, because the damages are spider web cracks from the carbon material, with no sign of severed scratches anywhere near it. If it was a crash that's hard enough to crack a Specialized carbon frame, I would assume there will be TONS of scratches on the frame, as well as skid marks. NONE shown on mine. Yet they still insisted that it was a crash.

I am asking the community in this case, what can I do? I paid well over 6K for the bike brand new 3 years ago, and now this is the treatment I got from a well-known company in the biking industry. Please help. Thanks!
I will talk to them tomorrow again. If they still deny liability, I think I will go straight to Small Claim Court and file a claim for the amount of an current S-works frame nowadays (Lucky for me, I live not too far away from their headquarter, in Morgan Hills, CA). I'll let the Judge decide whether the damage was either from user abuse or defective in material/craftsmanship.
It's just a SHAME for Specialized treating customers like this. Spending over 6K for a premier bike and when things goes wrong, Specialized denies the liability and blame on consumer without a valid proof. Thought I should share this experience with riders out there. 4 years loyalty with Specialized is coming to an end for me!

Specialized Hard Rock men's mountain bike frame + parts

US $20.00 (0 Bid) End Date: Thursday Sep-09-2010 19:02:49 PDT Bid now | Add to watch list